Mullen, P. E.; Lester, G. (2004). “Unusually persistent complainants“:
Querulous paranoia may have disappeared from the psychiatric literature, but is it flourishing in modern complaints organisations and the courts? This study investigates the unusually persistent complainants who lay waste to their own lives and place inordinate demands and stress on complaints organisations. Persistent complainants’ pursuit of vindication and retribution fits badly with complaints systems established to deliver reparation and compensation. These complainants damaged the financial and social fabric of their own lives and frightened those dealing with their claims. This study suggests methods of early detection and alternative management strategies.